Privacy policy.

Welcome to Lumonova (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your information when you use our website https://www.lumonova.com (“Website”) or our services.

Lumonova is a registered business in the Netherlands, KvK number 93403194, based at Laan der Hesperiden 42, 1076DN Amsterdam, The Netherlands.

1. Information We Collect

1.1 Contact and Enquiry Data

When you contact us, book a call, or enquire about a project or training session, we collect your name, email address, and any additional information you provide in your message.

1.2 Client Project Data

If you engage Lumonova for AI photography, video, branding or web design services, we may collect images, product photos, brand assets, or other materials you provide in order to complete the project. These files are used solely to deliver your project and are not used to train any AI model, shared with third parties beyond the tools needed to complete the work, or used for any purpose beyond what was agreed with you. We retain project files for 3 months after project completion, after which they are deleted, unless you request otherwise.

1.3 Billing and Payment Data

For purchases of digital products, training sessions or services, payment is processed by our payment provider. We do not store your full card details ourselves, these are handled directly by our payment processor in line with their own privacy and security practices.

1.4 Usage Data

We automatically collect information about how visitors interact with our Website, including IP address, browser type, device identifiers, pages visited, and the date and time of access.

1.5 Cookies

We use cookies and similar technologies to understand site usage and improve the Website. See Section 4 for details.

1.6 Newsletter and Marketing Data

If you sign up to receive updates or a free resource from us, we collect your email address to send you that content and, if you’ve agreed, occasional updates about Lumonova. We use our email marketing provider to manage this. You can unsubscribe at any time using the link in any email we send.

2. How We Use Your Information

We use the collected data for the following purposes:

• To deliver services: to complete AI photography, video, branding, web design or training projects you’ve engaged us for.
• To communicate: to respond to enquiries, confirm bookings, and send updates related to your project.
• To send marketing, where agreed: to send newsletters or promotional updates you’ve opted into.
• To improve our Website: to understand usage patterns and improve functionality.
• To comply with legal obligations: to meet requirements under Dutch and EU law, including tax and accounting obligations.

3. Information Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service providers: third-party tools that support our business, such as our payment processor, website host, and email marketing tool, each bound by their own confidentiality and data protection obligations.
• Legal requirements: when required by law, court order, or government request.
• Business transfers: in the event of a merger, acquisition, or sale of the business, your information may transfer to a successor entity, and you’ll be notified if this affects your data.

4. Cookies and Tracking Technologies

We use cookies to:

• Enable core site functionality, such as security and site navigation.
• Remember preferences, such as language.
• Understand site usage, through analytics tools.

You can manage or disable cookies in your browser settings, though disabling certain cookies may affect site functionality.

5. Data Security

We take reasonable measures to protect your information, including relying on the security practices of our website host and payment processor. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

6. Your Rights Under GDPR

As this Website and business operate in the Netherlands, you are protected under the General Data Protection Regulation (GDPR) and Dutch implementing law (AVG). You have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data, subject to certain exceptions.
• Restrict how we process your data.
• Object to processing for direct marketing or other purposes.
• Port your data to another provider.

To exercise these rights, contact us using the details in Section 8. If you believe your data has not been handled correctly, you also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens autoriteitpersoonsgegevens.nl.

7. Children’s Privacy

Our Website and services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If we become aware that we’ve collected information from a child under 16, we will promptly delete it.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: lumonovamarketing@gmail.com
• Mailing Address: Lumonova, Laan der Hesperiden 42, 1076DN Amsterdam, The Netherlands
• KvK number: 93403194

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised date at the top of this page.

Thank you for trusting Lumonova with your information.